Overnight Work From Home Jobs

Req ID: 223777

NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a Helpdesk Agent – US Remote to join our team in Myrtle Beach South Carolina (US-SC) United States (US).

• Responds to customer technical problems/issues related to hardware software and networking via e-mail and phone
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
• Identifies and provides input on unique or recurring customer problems
• Focuses on delivering a positive customer experience according to NTT Data standards.
• Monitors and tracks issues to ensure accurate resolution
• May be involved in revenue generation activities with current NTT Data customers
• Reviews and distribute pertinent cross-functional information
• Escalates more complex customer technical issues to senior level support
• Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations)
• Solves problems for customers with challenging expectations (often escalated or irate)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams product group)
• Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs consults on incentives related to technical performance)
• Excels at tolerance for processes and people
• Excels at recognizing internal and external customer’s needs and expectations
• Learns the full range of NTT Data technology products and services and is able to identify how these products and services align to customer need
• Explains technical industry and market facts to position NTT Data as a competitive solution
• Cooperates and collaborates with colleagues cross-functionally to support the sales process
• Performs quality audits

• 1+ year in customer service role

• Call Center Experience
• Technical Support Experience
• The ability to work in a team environment and commit to a flexible work schedule preferably the ability to accommodate a daytime evening or overnight shift
• Fantastic communication skills and current customer service experience is necessary
• Exposure to troubleshooting Windows (Windows XP Windows Vista and Windows 7) Exchange and basic network troubleshooting
• Previous experience troubleshooting desktop printer and notebook issues

NTT DATA Services is a global business and IT services provider specializing in digital cloud and automation across a comprehensive portfolio of consulting applications infrastructure and business process services. We are part of the NTT family of companies a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Help Desk Information Technology Cloud Consulting Database Technology