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Services Operations Support

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Job Responsibilities: Services Operations Support Coordinator (Remote)

Salary: 50000 per YEAR

Company: Pearson

Location: Remote US

Educational requirements: High School

Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools Connections Academy and Pearson Online Academy provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum teachers and technology as they make the shift to online.

Purpose Summary

The Service Operations Support Coordinator is a member of the Academic Services Team reporting to the Operations Lead. The Service Operations Support Coordinator supports a variety of tasks to enable business operations across service lines. Projects and responsibilities are determined by school year cycle needs.

Core Tasks and Responsibilities

  • Works with established procedures to process Assistive Technology requests and Closed Captioning services (hardware software language/large print/braille and physical course materials)
  • Works with third-party vendors to support fulfillment processes – requesting quotes requisitioning services and ensuring timely quality service is delivered to our customers
  • Conducts research to support the fulfillment of specialized requests
  • Supports invoice auditing and governance process for third-party providers
  • Supports account creation and operational tasks for third-party systems and tools
  • Supports account creation and onboarding of new vendors and therapists providing related services
  • Supports vendor communication contracts and invoicing tasks as needed
  • Supports reporting and operational tasks within the Pearson Online Classroom and PCx platforms
  • Supports projects to ensure the continued innovation and improvement of our service lines

Required Skills Experience and Competencies

  • High School Diploma or equivalent required College Degree preferred.
  • Demonstrate excellent interpersonal skills and the ability to manage simultaneous tasks.
  • Strong research organizational and issue management skills
  • Strong time management skills and proven success in meeting multiple competing deadlines
  • The ability to work well and remain focused in a team environment
  • The ability to quickly learn new systems and basic platform functionality to fulfill job responsibilities
  • Excellent written and oral communication skills
  • Technologically proficient (especially with the use of Microsoft Office Products)
  • Ability and willingness to do detail-oriented work
  • Good problem-solving skills and the ability and willingness to work under pressure from time-to-time

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