Summary:

What you get:

• Full-time employment with benefits
• Hourly rate of $16.50/hour starting on day one.
• Standard scheduled. 8am – 7pm Monday through Friday
• with an 8-hour shift within the above time and then Saturdays 9am to 2pm.
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail grammar and spelling accuracy.
• Must type 25 wpm or more to qualify

Responsibilities:

• Using a computerized system respond to Kentucky Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information assesses caller needs research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid Providers to ensure their needs are met.

• Verify documentation and images.
• Attend scheduled staff meetings.
• Complete required assigned training.
• Track daily tasks for quality review.

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.