Call Center

Work from Home Jobs Lexington KY | Call Center Work from Home Jobs

Job Responsibilities: Call Center Medicaid Support – Work from Home for The State of Kentucky

Salary: 16 per HOUR

Company: Conduent

Location: Remote US

Educational requirements: High School


Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

  • Full-time employment with benefits
  • Hourly rate of $16.50/hour starting on day one.
  • Standard scheduled. 8am – 7pm Monday through Friday
  • with an 8-hour shift within the above time and then Saturdays 9am to 2pm.
  • Substantial Call Center & Customer Service Training
  • Great Work Environment with Career growth

People who succeed in this role have:

  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail grammar and spelling accuracy.
  • Must type 25 wpm or more to qualify


  • Using a computerized system respond to Kentucky Medicaid provider inquiries in a call center environment using standard scripts and procedures.
  • Gathers information assesses caller needs research and resolves inquiries and documents calls.
  • Provides clear and concise information regarding eligibility claim status and provider enrollment status.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for Medicaid Providers to ensure their needs are met.
Additional Duties as Assigned:
  • Verify documentation and images.
  • Attend scheduled staff meetings.
  • Complete required assigned training.
  • Track daily tasks for quality review.
Preferred Experience:
  • One of year medical insurance or medical office experience.
  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.
  • Must be at least 18 years of age or older.
  • Must have a high school diploma or general education degree (GED).
  • Must be eligible to work in the United States.
  • Must be able to clear a criminal background check and drug test
  • Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.

Click Here : Apply Now

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